Shipping policy

ORDER PROCESSING:

Please allow at least 1 working day to process your order. Expect an email within 3 working days to let you know your order is on the way! When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING:

Orders are generally shipped within 3 working days using Evri's standard service. We do not ship outside of the United kingdom at this time.

SHIPPING RATES:

Shipping charges for your order will be calculated and displayed at checkout.

REFUNDS, RETURNS AND EXCHANGES:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@stridesfootwear.co.uk.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@stridesfootwear.co.uk

You can always contact us for any shipping question at sales@stridesfootwear.co.uk.